Privacy Policy — pk997
Your privacy matters to us. This policy explains exactly how pk997 collects, uses, stores, and protects your personal information as a Bangladeshi player.
Last updated: January 2026
Introduction
pk997 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy describes the types of information we collect, the purposes for which we use it, how we store and protect it, who we may share it with, and the rights available to you as a data subject.
This Privacy Policy applies to all users of the pk997 website, mobile platform, and any related services. By accessing or registering on our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with this policy, please discontinue use of the platform immediately.
Your trust is our priority. pk997 will never sell your personal data to third parties for marketing purposes. All data processing is carried out to deliver a safe, personalised, and legally compliant gaming experience for players across Bangladesh.
This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which complement the data practices described below.
Our Privacy Commitments at a Glance
When you register and use pk997, we collect certain categories of personal data. We collect only what is necessary to provide our services, fulfil legal obligations, and maintain the security and integrity of the platform.
- Identity information: full name, date of birth, nationality, and government-issued ID details provided during registration or KYC verification.
- Contact information: email address, mobile phone number, and residential address in Bangladesh.
- Financial information: transaction records, deposit and withdrawal history, payment method identifiers (e.g. bKash mobile number, Nagad account reference), and account balances.
- Technical data: IP address, device type, operating system, browser type, session duration, and click-path data collected automatically when you use the platform.
- Gaming behaviour data: game history, betting patterns, session frequency, responsible gaming tool usage, and self-exclusion records where applicable.
The personal data we collect is used exclusively for the following legitimate purposes. We do not use your data for any purpose not described in this policy without first obtaining your explicit consent.
- Account creation and management: setting up your player profile, authenticating your identity, and maintaining your account security.
- Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved payment channels.
- Legal and regulatory compliance: fulfilling KYC obligations, anti-money laundering (AML) checks, age verification, and any reporting requirements applicable to the jurisdiction in which pk997 operates.
- Service personalisation: tailoring game recommendations, promotional offers, and platform content to your preferences based on your gaming activity.
- Responsible gaming monitoring: analysing gaming patterns to identify signs of problem gambling and proactively offering support tools such as deposit limits or self-exclusion.
pk997 processes your personal data only where a lawful basis exists. The legal bases we rely on are as follows.
- Contractual necessity: processing required to fulfil our obligations to you under the Terms & Conditions, including operating your account and processing transactions.
- Legal obligation: processing necessary to comply with applicable laws, including KYC/AML verification and record-keeping obligations.
- Legitimate interests: processing for fraud prevention, platform security, responsible gaming, and internal analytics — where these interests are not overridden by your fundamental rights.
- Consent: where we rely on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time by contacting us.
pk997 does not sell, rent, or trade your personal data. We may share your information with trusted third parties only in the limited circumstances listed below, and always subject to appropriate data protection safeguards.
- Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other approved processors who handle transaction data solely to complete your requested payment.
- KYC and compliance partners: identity verification services used to confirm player eligibility and meet AML obligations. These partners are contractually bound to handle data securely and confidentially.
- Regulatory and law enforcement authorities: where pk997 is legally compelled to disclose information by a court order, regulatory directive, or applicable law.
- Technology and hosting providers: server infrastructure and platform technology partners who process data on our behalf under strict data processing agreements.
Important: pk997 requires all third-party data processors to maintain data security standards equivalent to our own and to use your personal data solely for the purposes for which it was shared.
pk997 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device that help us recognise you, remember your preferences, and analyse how the platform is used.
- Essential cookies: required for the platform to function correctly, including session management, login authentication, and fraud prevention.
- Analytical cookies: used to understand how players navigate the platform so we can improve usability, page layout, and game discovery.
- Preference cookies: used to remember your settings such as language preference, display options, and previously visited game categories.
- Marketing cookies: used only with your explicit consent to deliver relevant promotional information about pk997 offers and features.
You may manage cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of the platform.
pk997 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. The following general retention periods apply.
- Account data is retained for the lifetime of your active account and for up to 5 years after account closure, to satisfy AML and regulatory record-keeping obligations.
- Transaction records are retained for a minimum of 7 years in line with financial record-keeping best practice and applicable law.
- Technical and analytical data (e.g. IP logs, session data) is typically retained for no longer than 12 months unless required for an ongoing investigation or legal proceeding.
As a player on pk997, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details provided at the end of this policy.
- Right of access: you may request a copy of the personal data we hold about you at any time.
- Right to rectification: if any data we hold is inaccurate or incomplete, you have the right to request that we correct it.
- Right to erasure: subject to legal retention obligations, you may request deletion of your personal data where it is no longer needed for the purposes for which it was collected.
- Right to restriction: you may ask us to restrict processing of your data while a complaint or accuracy dispute is being resolved.
- Right to object: where processing is based on legitimate interests, you may object to that processing. We will stop unless we can demonstrate compelling legitimate grounds that override your rights.
pk997 employs a layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
- All data transmitted between your device and our servers is encrypted using SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
- Access to player data within pk997's systems is restricted on a need-to-know basis. Only authorised personnel with specific operational responsibilities may access personal data, and all such access is logged and audited.
- pk997 conducts regular internal security reviews and vulnerability assessments to identify and address potential risks to data integrity and confidentiality.
- In the event of a data breach that is likely to affect your rights and freedoms, pk997 will notify affected players without undue delay and take all necessary remedial action.
pk997 is strictly an adult platform intended for players aged 21 and above. We do not knowingly collect any personal data from individuals under the age of 21. If we become aware that personal data belonging to a minor has been collected, we will delete it immediately and close the associated account without notice.
The pk997 platform may reference third-party payment services (such as bKash or Nagad) and game providers (such as Pragmatic Play or Evolution Gaming). Once you interact with a third-party service directly, their own privacy policy governs how they handle your data. pk997 is not responsible for the privacy practices of third-party providers and recommends that you review their policies independently.
pk997 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When a material change is made, we will post a prominent notice on the platform and, where appropriate, notify you by email at the address registered on your account.
The date at the top of this page indicates when this Privacy Policy was last revised. Continued use of pk997 after any update to this policy constitutes your acceptance of the revised terms.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a data concern, please reach out to our support team. We aim to respond to all privacy-related queries within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.
Email us at: [email protected]
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